Definition
In Agentix, Agents refer exclusively to AI-powered assistants that perform tasks during a customer journey. Agents are assigned to specific Actions and their behavior is driven by prompts, tools, knowledge sources and contextual data. They automate complex steps, provide guidance, interact with users in real time and invoke external tools to achieve goals within a workflow.
What AI Agents Can Do
- 🧾 Follow Prompts – Execute structured instructions defined per Action
- 🛠️ Invoke Tools – Trigger APIs, file processors or custom scripts
- 📚 Use Knowledge Sources – Access connected documents or databases to answer user queries
- 💬 Multimodal Interaction – Support chat, voice, video, document previews and form inputs
Agent Types
Agentix supports two types of AI agents, each tailored for different execution modes:📄 Task Agents
- Handle asynchronous, one-time tasks
- No live session—run in the background
- Ideal for tasks like form handling, file validation or backend data operations
- Return structured output upon completion
🎙️ Realtime Agents
- Join live sessions (chat, voice or video)
- Listen, respond and act in real time
- Can show images, preview documents, ask for uploads and collect form inputs
- Perfect for conversational flows and interactive support
🧩 Both types use the same configuration model but differ in how and when they are executed.
Bundled with PowerLinks
Each PowerLink may include one or more predefined AI agents tailored to its function:- The Realtime PowerLink comes with a ready-to-use Realtime Agent
- The Media Upload PowerLink includes a Task Agent to process files
- You can customize these agents’ prompts, tools and knowledge access
You can further extend agents by assigning custom tools, integrating with external systems and fine-tuning their prompts based on workflow needs.