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The Jobs page provides a detailed view of every job that has been created on the platform. Jobs are generated when a workflow is triggered and they serve as containers for one or more tasks. Jobs Page

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Jobs List Overview

Each row in the table represents a job instance and includes:
  • 👁️ Action: View job or cancel it.
  • 🆔 ID / Key: Unique identifiers for tracking.
  • 🟡 Status: Current state (e.g. STARTED, DONE, REJECTED).
  • 📈 Progress: How many tasks are completed versus pending.
  • 🔄 Workflow: The workflow that initiated the job.
  • 👤 User: The user or entity associated with the job.
You can sort, search and filter jobs easily using the top controls.

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Expanding a Job

Click the arrow icon (▾) next to a job to expand its task list.
  • The “Tasks Todo” panel shows the pending or active tasks.
  • You can see task order, assigned actions, task IDs and statuses.
  • If real-time tasks are enabled (e.g., Talk to AI-Agent), you can Connect directly from here.
Once a job is created, clicking on it opens a detailed view to inspect its current state, metadata and full history. Job Details

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🧾 Header Summary

  • Job ID & Key: Uniquely identifies the job instance.
  • Status: Indicates if the job is STARTED, DONE, CANCELED or REJECTED.
  • Expiration Warning: If the job has passed its validity period, a red notice appears.

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📂 Tabs Explained

The view includes multiple tabs to inspect various aspects of the job:

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1. Progress

Shows task completion progress. Example: 1 / 1 means one task expected, one completed.

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2. Info

Displays:
  • Customer Details: Name and basic metadata.
  • Language and External Reference: Shows language used during the job (e.g., EN).
  • Timeline: Shows Created and Started timestamps.
  • Notifications: Launchpad and LoginCode alerts (if triggered during the job).

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3. Data

Used to inspect runtime input/output data and system config related to the job. This includes transcripts, LLM usage and job-wide metadata.

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4. History

Chronological record of all major events (e.g., job creation, status changes, cancellations).
The Job Details page is your primary source of truth for understanding what happened in a job — from start to end, including the customer, actions, tools and decisions taken by the system or agent.

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Job Status Types

Jobs can be in one of several statuses:
  • NEW: Created but not started yet.
  • STARTED: Actively running.
  • DONE: Successfully completed.
  • CANCELED: Stopped manually or by rule.
  • REJECTED: Rejected by an agent or validation logic.
You can track these on the Dashboard for trend monitoring.

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➕ Creating a New Job

Click the + New Job button on the top-right of the Jobs page to launch a job manually. Create Job Modal This will open a form where you can define the following:
1

Select a Workflow

Pick a predefined Workflow from the dropdown. Each workflow controls:
  • What the job does
  • What tasks are triggered
  • Which agents or tools are used
Set the validity duration (in minutes) and the preferred language of interaction.
2

Enter Customer Information

Provide basic contact information for the customer:
  • Full name
  • Email address
  • Mobile number
  • Optional: Customer ID or External Reference for traceability
3

Add Input Parameters

If the workflow expects inputs (e.g., user ID, issue type, plan code):
  • Click Add Parameter
  • Enter key-value pairs that will be available to the agent and tools
These parameters can also affect workflow branching or agent behavior.

Create the Job

After filling the required fields:
  • Click Create Job
  • The new job will appear in the Jobs list
  • Progress starts automatically based on how tasks are defined in the workflow Create Job Created

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💡 Tip

Filter by workflow or user to investigate problems quickly. If a job has failed or stalled, expand it to inspect task logs and assignments.