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Definition

Actions are the smallest configurable units of a customer journey in Agentix. Each Action represents a specific step in the flow and is tied to a PowerLink. Think of an Action as a configured instance of a PowerLink, enriched with the logic, agents, prompts and conditions needed for execution.

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What an Action Includes

Each Action can be configured with:
  • 👤 Performer – Who executes the step: AI agent, human agent or customer
  • 🛠️ Tools & Sources – APIs, file processors and knowledge bases used for processing or decision making
  • 🧠 Instruction Prompt – Custom prompt that guides how the AI should behave during execution
Actions are placed inside Workflows and they’re what actually get executed during a job. Agentix Action A sample overview of action configurations.
In addition to assigning AI-Agent, configuring instructions, sources and tools, user have several agent and application configurations available based on the selected agent and powerlink

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Example Use Cases

  • A Realtime Action using an AI agent to answer questions via voice
  • A Media Upload Action that requests the user to submit a file for analysis
  • A MasterMind Action that routes the journey based on submitted form data

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Why Actions Matter

Actions bring PowerLinks to life inside workflows. They:
  • Define who does what, when and how
  • Provide full control and customization at every step
  • Allow you to design tailored instruction prompts for AI agents
  • Make workflows modular, scalable and easy to iterate
In short, Actions are the execution logic of your PowerLinks within a workflow.