> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentixhub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Actions

> The smallest configurable step in a workflow

## Definition

**Actions** are the smallest configurable units of a customer journey in Agentix. Each Action represents a specific **step** in the flow and is tied to a **PowerLink**.

Think of an Action as a **configured instance** of a PowerLink, enriched with the logic, agents, prompts and conditions needed for execution.

## What an Action Includes

Each Action can be configured with:

* 👤 **Performer** – Who executes the step: AI agent, human agent or customer
* 🛠️ **Tools & Sources** – APIs, file processors and knowledge bases used for processing or decision making
* 🧠 **Instruction Prompt** – Custom prompt that guides how the AI should behave during execution

Actions are placed inside **Workflows** and they’re what actually get executed during a job.

<img src="https://mintcdn.com/agentix-5c0a3d87/3fWHT_5u43zyi8Am/user-guide/images/configure-action.png?fit=max&auto=format&n=3fWHT_5u43zyi8Am&q=85&s=bc3527bc788dd4aaf3f1aca2e108565a" alt="Agentix Action" width="1003" height="542" data-path="user-guide/images/configure-action.png" />

*A sample overview of action configurations.*

<Note>
  *In addition to assigning AI-Agent, configuring instructions, sources and tools, user have several agent and application configurations available based on the selected agent and powerlink*
</Note>

## Example Use Cases

* A **Realtime Action** using an AI agent to answer questions via voice
* A **Media Upload Action** that requests the user to submit a file for analysis
* A **MasterMind Action** that routes the journey based on submitted form data

## Why Actions Matter

Actions bring PowerLinks to life inside workflows. They:

* Define **who does what**, **when** and **how**
* Provide full **control and customization** at every step
* Allow you to design **tailored instruction prompts** for AI agents
* Make workflows **modular, scalable and easy to iterate**

In short, **Actions are the execution logic** of your PowerLinks within a workflow.